Freight logistics portal software. We learned about how you can enhance your customer delivery services while improving profitability. Providing access to information to customers during offline hours will bring flexibility, reduce the number of inbound phone calls and e.mails to free your staff from mundane works.
But how can it act as a competitive advantage for your company and reduce risk at the same time? How can customers be provided with information during off-line working hours or during public holidays? We will tell you how any logistics management system that can be integrated with our logistics customer portal will help differentiate your business!
Freight logistics customer service Portal software adds to your competitive advantage in the following manner: –
Adds convenience: – Offering convenient services like shipping companies would differentiate your company from others in the market. It would also attract more customers and retain the present one.
Feedbacks: – Customers will be able to freely express their opinions about your services without any biases. It would add to customer’s happiness as they will feel their opinion matters to the company. You will also get to know your customers’ pain points while using your services and improve on them.
Enhanced Transparency: – One of the oldest problems residing in the African logistics market is transparency! With the freight management portal, from the quotation request to the final delivery, every process would be visible to the customer. Hence, it enhances transparency for your customers.
No more losing out on customers due to long queues. Since customers won’t have to stay in long lines for getting the tracking information, container-related information, or other shipment-related information. They could simply log in to the portal and get the order-related information along with invoice details and a map view of their shipment.
The issue of employees mistakenly making errors while updating the status-related information manually would also be resolved with the portal, as data would automatically get populated in the logistics portal software.
Emails and WhatsApp messages regarding tracking orders would be significantly declined as customers could get all the required information through the self-service portal. Hence, the possibility of missing out on an important email will be reduced.
The headache of seeing your inbox filled with emails regarding tracking details, information regarding containers, etc., will be eliminated with the portal. Hence you will be able to dedicate more time to other critical strategic operations and decision-making processes.
Employees won’t have to do the monotonous task of running the calls all day and addressing the customer queries regarding order tracking. Instead, they could focus on more important tasks, which would keep them energetic and motivated, enhancing their productivity. Integrated logistics management software will reduce paperwork and business communication overheads.
Your customer can access the order/invoice-related information on multicurrency mode from anywhere globally at any time without having to wait for office hours or waiting in long queues. It will make your customer independent and help you serve them better.
Since petty queries will be resolved by the logistics portal software, your employees will be able to focus on more critical complaints, increasing the response rate to customer issues. A customer would be delighted to see his complaints being addressed at the earliest possible.
Build a competitive advantage for your logistics company while avoiding risks and enhancing your employee’s and customer’s satisfaction level with the self-service freight management Customer Portal in logistics. Call us to know about logistics software free download version integration with our customer portal..