When the whole world is coping up with the COVID19 pandemic, it is not wrong to say that the transport management & logistics business is among the worst affected. International trade has taken a hit and that has reflected in the supply chain logistics & transportation industry as well. The industry is moving towards consolidation, eCommerce lead delivery systems, and customer experience management needs. Going digital is the need of the hour and those returning to work will need noncontact attendance monitoring systems and solutions to enforce social distancing in your office and logistics yard is the new normal for the freight forwarding logistics industry.
In this blog, we would like to highlight how to ensure freight logistics business continuity of your logistics & transportation operations during these tough times.
Working with ledger books and paper documents is a thing of the past. The world has moved to digital and believes in the concept of a paperless office.
Going digital means, you can allow your customers to access your business processes anywhere, anytime. Knowing the inventory in warehouses, their arrival and departure timings, the condition in which transportation happens, etc.
The movement and location of your trucks, completed trips to be invoiced, tracking missing POD’s, everything can be accessed on a button click.
All required documents to your clearance agent at the border can be sent electronically.
E-Invoices in logistics
Invoice management is one of the top concerns of any logistics company during the COVID19 pandemic. Anticipated invoices, additional costs, credit/debit notes, and many other features should be available online on-demand. Your customers should be able to view and download their invoices from an online platform.
Engage your digital Customers
It would be difficult for your customers to be constantly in touch with your team for getting their required documents and to query the location of their cargo. An online portal with live tracking features and provision for downloading documents such as BL, POD, etc. can help your customers in a big way. You can also provide feedback and a complaint registration platform as well for better engagement.
Encourage Social distancing
During COVID19, use solutions to monitor the different zones in your office and logistics yard so that administrative workers, drivers, and other staffs follow social distancing norms. Non-touch thermal scanners can be installed at all entry and exit points. Occupancy-based wireless devices can be used to ensure that not too many people are at one place at a given point in time.
Upgrade your system
It is important to embrace digital technologies to reduce costs through process optimization. A web-enabled customized software system that suits your company. You will have multiple teams spread across various geographical locations. The software should be able to capture all your operations under one roof. Moreover, prefer vendors who give you online implementation, training, and support. Especially in today’s time, it is better to avoid an onsite team at your premises, so a complete implementation over secured conferencing software should be preferred.
It is a challenging environment for logistics business continuity, but firms need to optimize costs to stay afloat.
If you want to implement a fresh solution at your office or want to identify gaps in your business, give a call to our experts for any kind of assistance.